Refund Policy

Last Updated: April 15, 2026

1. Eligibility for Refunds

  • Refunds are only eligible for orders that have not yet been printed or fulfilled by the partner shop.
  • If a shop rejects your order (due to technical issues or inventory), a full refund of the subtotal and platform fee will be initiated.
  • Quality Disputes: If the print quality is significantly lower than requested (e.g., color missing, paper mismatch), users must report it via the Support section before leaving the shop premises.

2. Non-Refundable Items

  • Convenience Fees: Fees for Turbo and Regular priority processing are non-refundable once the shop moves the order into 'Printing' status.
  • Incorrect Specifications: Refunds will not be issued for user-side errors in document orientation, page range selection, or document scale.
  • Late Pickup: If a 'Flex' order is not picked up within 24 hours of the scheduled time, the order may be purged without a refund to maintain shop efficiency.

3. Refund Timeline

  • Approved refunds are processed back to the original payment source within 5-7 business days.
  • For manual UPI payments, the refund will be credited to your internal Achigo Wallet for use in future orders.