System Version 2.4.0

Terms of Service.

Legal and operational frameworks governing the Achigo Xerox Ecosystem. By using the platform, you agree to the protocols below.

011. The Achigo Xerox Framework

  • Priority Hierarchy: Users select between Turbo (Priority #1 - Skip Queue), Regular (Standard Sequential), or Flex (Eco-Scheduled) tiers. Priority scores are dynamically assigned to manage shop throughput.
  • Pickup Handover: Every successful transaction generates an order token, and once the order reaches READY the customer also receives a 4-digit pickup PIN. The shop must verify the correct PIN before marking the order completed.
  • Document Standards: We strictly support PDF, Images, and Word formats. To ensure font and layout integrity, PDF is the recommended standard for all professional printing.

022. The Trust Score Protocol

  • Dynamic Integrity: Every user account is governed by a Trust Score (0-100). This score dictates your access to premium features and manual payment methods.
  • Earning Points: Gain +3 points for every successfully completed and collected order. Gain +1 point for every verified direct UPI transaction.
  • Score Reductions: Points are deducted for negative system interactions: Cancellation (Pending: -2, Accepted: -5), Payment Disputes (-15), or UTR Verification Failures.
  • Gatekeeping: If your score falls below the 'Manual Payment Threshold', you will be restricted to Secure Gateway Payments only. A score of 0 results in a systemic account lock.

033. Payment, Escrow & Anti-Fraud

  • Escrow Protection: Platform fees are deducted from the customer wallet when a Xerox order reaches READY for collection, while printing costs are paid directly to the shop. Shop-side completion still requires verified handover.
  • UTR Lock: Submitting a Transaction ID (UTR) is a legal declaration of payment. Our system employs a Deduplication Lock to detect and penalize 'Spoofed' or 'Duplicate' UTR entries instantly.
  • Platform Fees: Non-refundable service fees are applied to facilitate secure document transit and priority routing. We employ Volume Scaling: the full fee applies to the first document, while every additional document in the same order is charged at a 50% discounted platform rate.

044. Cancellation & Refund Logic

  • The 10-Minute Window: You may cancel for a full refund within 10 minutes of order placement, provided the shop has not yet consumed resources.
  • Late Cancellation: Cancellations after 10 minutes incur a 10% 'Merchant Resource Fee' to compensate the shop for preparation time.
  • Irreversible State: Once an order moves to PRINTING or READY, cancellation is systemically blocked because shop time and physical materials have already been committed.

055. Document Retention & Data Purge

  • Manual Burn: Users can trigger a 'Manual Burn' immediately after collection to wipe their documents from our cloud and the merchant's dashboard.
  • Auto-Purge: Documents are systemically and permanently deleted after manual burn or within a maximum 24-hour retention window after the order is completed, subject to active dispute or legal retention needs.
  • Zero-Retention Policy: We do not store, index, or analyze document content for any purpose other than the requested printing service.
Last updated: May 13, 2026 | Achigo, a SaasFyro product